Complaints procedure: Date- 20.01.11
In the case of a complaint relating to non-compliance of licence conditions Education (Early Childhood Centres) Regulations 2008 not being met;
or there is a general anxiety or problem please follow the guidelines below:
- Discuss anxiety or problem with the staff member you feel most comfortable with.
- if there is no satisfactory resolution,
- Ask for a time to be made to discuss the matter further with management,
- again in the case of no satisfactory resolution arrived at,
- bring this to the licensee’s attention,
- still no satisfactory resolution,
- Present your ideas as an item of general business to the next Centre Meeting in a written format where it will go onto the agenda to be investigated, or if requiring immediate attention in writing directly to licensee who will commence investigation and organise a follow up meeting with feedback & action planned;
- If still unresolved you may wish to contact the Ministry of Education who is available for best outcomes of children/tamariki & their families/whanau.